Photo: Stephanie Horrocks/iStockphoto
For the third time now, the hardware store clerk has brought you the wrong lightbulb, maybe because she still hasn't gotten off her @#*! cell phone. Bad service isn't a crime, but it sure can make you want to commit one, as can any number of daily irritants (being cut off on the highway, just missing the train). Americans report losing their temper on average three to four times a week, according to Raymond W. Novaco, PhD, the University of California, Irvine, psychology and social behavior professor who coined the term "anger management" in 1975. To cool down fast:
